How to Enable and Configure Product Reviews

This document explains how to enable Product Reviews in SureCart and configure the display of ratings on product pages.

Important — Existing Stores Must Update Templates

If your store was created before the Reviews feature was introduced, you must manually update your product templates.

Reviews are not automatically added to existing templates.

To display reviews on the frontend, you must add the new Review blocks (or page builder elements) to your Single Product template.

Requirements

WordPress admin access
SureCart installed and activated
At least one published product

Enable Product Reviews

To enable Product Reviews:

Go to WordPress Dashboard → SureCart → Settings → Reviews.
Enable Product Reviews.
Click Save.

Once enabled, customers can submit reviews on eligible products.

Product-Level Review Settings

In addition to global settings, reviews can be configured individually for each product.

To configure reviews for a specific product:

Go to WordPress Dashboard → SureCart → Products.
Click on the product you want to configure.

In the Reviews panel on the right sidebar:
- Enable Reviews: Toggle to show or hide reviews for this product on the frontend
- Review Request Email: Toggle to enable or disable automatic review request emails for this product
Click Save Product.

Important: When reviews are disabled for a product (either at the product level or globally), the following are hidden on the frontend:

Star ratings
Review summary
Review list
Write a Review button

Existing reviews remain stored in the system and can be viewed in the admin, but they are not displayed to customers until reviews are re-enabled.

Configure Review Settings

Send Review Request Emails

Sends an automatic email asking customers to leave a review after their order is fulfilled.

To configure:

Go to SureCart → Settings → Reviews.
Enable Send Review Request Email.

Set the number of days under When should we ask for a review?
Click Save.

The email is triggered after the order is marked as fulfilled.

Verified Buyer Badge

Displays a badge next to reviews from customers who purchased the specific product.

To enable:

Go to SureCart → Settings → Reviews.
Enable Verified Buyer.
Click Save.

The badge appears only when the reviewer completed a purchase that includes that exact product.

Managing Reviews

All reviews are managed from:

SureCart → Products → Reviews

From this screen, you can:

Edit reviews
Approve reviews
Reject reviews
Delete reviews

Clicking a review opens its detail page, where you can edit the title, modify the comment, change the rating, approve or reject, or delete.

Displaying Reviews on Product Pages

To display reviews on the frontend, add review blocks to your Single Product template.

Block Editor

Access via: SureCart → Products → Edit (any product) → Template → Edit Product Template

The following review blocks are available:

Block	Description	Typical Placement
Star Rating	Displays the average star rating of the product	Below product title, in shop grid
Average Rating (Value)	Displays the numeric rating value (e.g., 4.5)	Alongside Star Rating
Reviews Count	Displays the total number of reviews	Next to Star Rating
Product Review Summary	Full rating overview with stars, count, and distribution	Top of review section
Review Breakdown	Distribution of ratings by star level	Beside or below Summary
Product Review List	Individual reviews with filters, pagination, and Write a Review button	Main review section

Displaying Ratings on the Shop Page

To show star ratings in the product grid:

Go to SureCart → Shop.
Select the Product Title and hit enter to add a new block.

Add the Star Rating block.

Click Save.

Elementor / Bricks

The following review elements are available in Elementor and Bricks:

Element	Description	Typical Placement
Product Reviews	Displays the complete review section including summary, breakdown, filters, review list, and “Write a Review” button	Main review section on Single Product page
Product Average Rating Stars	Displays the average star rating visually (stars only)	Below product title or near price
Product Average Rating Value	Displays the numeric rating value (e.g., 4.5 / 5.0)	Alongside Product Average Rating Stars
Product Total Rating	Displays the total number of reviews (e.g., “Based on 42 reviews”)	Below average rating or next to rating stars
Review Breakdown	Displays rating distribution by star level (5-star to 1-star)	Below or beside review summary
Product Review List	Displays individual reviews including filters, header, pagination, and “Write a Review” button	Main review section
Product Rating	Displays star rating for an individual review entry	Inside Product Review List (per review item)
Product Review Content	Displays the individual review text content and handles conditional rendering when no reviews exist (Elementor & Bricks only)	Inside Product Review List (per review item)

Important – Product Review Content (Elementor & Bricks)

In Elementor and Bricks, the Product Review Content element is responsible for handling conditional rendering when no reviews exist.

If this element is removed:

The review section will still render.
However, the Review Summary and Review Breakdown may appear empty when no reviews are available.

For consistent UI behavior, this element should remain in the template.

This condition handling is not required in the Block Editor (Gutenberg), as the block system supports conditional rendering natively.

Using Dynamic Data in Elementor and Bricks

If you are using Elementor or Bricks Builder, you can access review data dynamically using SureCart’s custom dynamic tags.

The following dynamic data is available:

Dynamic Tag	Description	Example Output
{sc_product_review_average_ratings}	Displays the average rating value	4.2
{sc_product_review_total_ratings}	Displays the total number of ratings	25

How to Use:

Add a Text element (or any element that supports dynamic data) in Bricks.
Click the Dynamic Data (⚡) icon.
Select Custom Field / Manual entry.
Paste one of the dynamic tags above.
Save your template.

These dynamic tags allow you to display review data anywhere in your layout, including custom sections, headers, badges, or shop grids.

Important: These dynamic tags will return values only if the product has at least one approved review and reviews are enabled globally.

Expected Outcome

After configuration:

Customers can submit reviews on product pages
Review request emails are sent automatically after order fulfillment
Verified Buyer badges appear for qualifying reviews
Reviews can be moderated by the admin
Ratings display on product pages and shop pages

Notes, Limitations, and Edge Cases

Reviews must be enabled globally before they can be displayed.
Disabling reviews prevents new submissions but does not delete existing reviews.
Review request emails only trigger after an order is marked as fulfilled.

Important: If your store was created before the Reviews feature was introduced, you must manually update your product templates. Reviews are not automatically added to existing templates. To display reviews, add the Review blocks to your Single Product template.

FAQ

What should I do if reviews don’t appear on my product page?

The Single Product template likely does not include the Review blocks. Go to SureCart → Products → Edit (any product) → Template → Edit Product Template and add the appropriate review blocks to your template.

Why is the Verified Buyer badge not showing?

The badge only appears when the customer has successfully purchased that specific product in Live mode.
Purchases made in Test mode or orders that were not completed will not display the Verified Buyer badge.

How can I edit the Review Request email template?

To edit the Review Request email:

1. Go to the SureCart Dashboard.
2. Navigate to Settings → Email.
3. Click on Review Request.

You can also manage email templates directly from your SureCart account at:
https://app.surecart.com/notification_templates

From there, locate the Review Request email and click to customize the subject, content, and branding.

Can reviews be edited after approval?

Yes. Reviews can be edited anytime from SureCart → Reviews by clicking on the review you want to modify.

What happens if I disable reviews later?

When reviews are disabled:

– Customers can no longer submit new reviews.
– All review blocks and elements are hidden from the frontend.
– Existing reviews remain stored in the admin but will not be displayed publicly.

If reviews are re-enabled, previously submitted reviews will appear again.

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