How Can Customers Change Their Password

In this article, we’ll guide you through the process of how your customers can change their password from their customer dashboard, providing you with a step-by-step guide.

Let’s dive in!

What is a Customer Dashboard?

The customer dashboard is a special page that SureCart automatically generates when you activate the SureCart plugin.

This is like my account page that your individual customers can access.

On this page, customers can find various details like recent orders, downloads, plans, account information, and more. They can also update their password, review billing details, and manage payment methods. 

With this customer dashboard, people can add new payment methods, delete existing ones, and select a default payment method for their payments.

How Can Customers Change Their Passwords?

To change their password, your customers need to log in to the customer dashboard. The default link is the domain followed by the “customer-dashboard” slug.

For example, if the domain is example.com, the customer dashboard login URL would be example.com/customer-dashboard

Now, let’s go through the steps that customers need to follow to change their password..

1. Customers should first log in with their credentials in the customer dashboard.

2. After the customer logs in, they will be directed to their Dashboard. From this page, they can click on their avatar, located in the bottom left corner of the screen next to their name.

3. In the menu options, choose “Account”.

4. In the “Update Password” section, users should enter their new password and confirm it in the corresponding fields. Once done, click on the “Update Password” button.

That’s all there is to it. 

You can also share this guide with your customers to assist them in understanding how to change their password when necessary. 

By following these steps, your customers can effortlessly update their passwords.

What if Customers Forget Their Password?

If your customers forget their passwords, they can easily follow these simple steps to login into their account:

1. Visit the Customer Dashboard.
2. Enter their email address.
3. Click on the “Send a login code” button.

4. Open their email provider and copy the confirmation code.
5. Return to the Customer Dashboard and paste the confirmation code.
6. Done.

With these steps, your customers can quickly regain access to their accounts and reset their password by following the steps in the beginning of this article.

Once they have their new password, they can use it to login into their accounts.