How to Refund an Order

With SureCart, you can collect payments from people for the products that you sell.

But if something isn’t quite right with customers’ orders and they ask for a refund, you have the option to do a refund for their orders very easily.

In this guide, we’ll walk you through the step-by-step process of initiating refunds in SureCart, specifically for subscription-based products. However, rest assured that you can apply these very same steps for refunding any type of product.

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How to Initiate Refund for an Order

If you want to provide a refund to your customers for any particular order, you can simply follow the steps below:

1. Go to SureCart from your Website and click on Orders.

2. Click on the order for which you want to do a refund.

3. Scroll down to the Charge Section, click on the three dots menu and then click on Refund.

4. Once you click on the Refund button, a slide-out panel will appear. In this panel, you will see a “Refund Item(s)” section. Select the items you wish to refund. For each item, you will see options to “Restock” the item and “Revoke Purchase”.

Note: If you select the “Revoke Purchase” checkbox, access to this product will be revoked. Additionally, if it’s a subscription product, the subscription will also be canceled.

5. In the “Reason for refund” dropdown field, select the appropriate reason for the refund. This reason will appear in your payment processor for the refunded transaction.

6. In the “Refund Amount” section under “Summary”, enter the desired refund amount. By default, this may show an available refund amount. You can manually adjust the amount you wish to refund, up to the total available.

7. Review all the details, then click on the “Refund” button.

Note: Refunds can take 5-10 days to appear on a customer’s statement. Processor fees are typically not returned.

What Happens After the Refund is Initiated

Once you have initiated the refund, the following events will happen:

• Your customers will get an email notification with the details of the refund.
• If the product is linked to an LMS like the LearnDash course or has other integrations, the customer will lose access to it.
• If the product includes a download file, the customer will not be able to access the file anymore.

That’s almost everything you need to know about refunding an order.

If you still have any queries or concerns, please contact us without hesitation.