When there is a subscription payment failure or installment payment failure, the merchant will receive an email notification and the customer will receive a notification.
The payment will be automatically retried as part of our subscription recovery feature.
You will also have the option to retry the payment manually.
- Navigate to your customer’s subscription under SureCart > Subscriptions on your WordPress dashboard. For example,
- Scroll down to the Billing Periods section, click the three-dot icon next to the customer’s failed payment, and choose Retry Payment.
This action should resolve the payment issue.
We hope this guide helped you. If the above solution doesn’t work for you, please don’t hesitate to contact our support team. We’re here to help!
