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Before submitting a ticket, try these quick troubleshooting steps to resolve common SureCart issues (solves 80% of problems):

1. Update SureCart, other Plugins, and WordPress: Ensure you’re using the latest version.
2. Clear Cache/Do Not Cache SureCart: Clear your browser cache, cookies, and SureCart cache, and exclude SureCart from Caching plugins.
3. Try another browser/device: Rule out browser-specific issues.
4. Check for plugin and themes conflicts: Temporarily disable other plugins or switch themes.
5. Review settings: Check SureCart and other plugin settings.

If the issue persists, please include details about the steps you’ve tried and the specific problem you’re encountering.

Additional resources are available online: SureCart Troubleshooting

Subject

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Please describe your question in detail. Explain exact steps to replicate the problem.

Please be as much descriptive as possible. If you’re facing a technical difficulty, please explain step-by-step how we can replicate the problem.

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URL where we can see more details. If necessary, provide login details to access admin area.

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Do we have your permission to deactivate plugins/theme to investigate the issue?

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Which version do you have installed right now?

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Attach screenshots to help us understand your question accurately.

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Frequently Asked Questions

All You Need to Know About SureCart

Does SureCart integrate with other plugins or SaaS outside of WordPress?

Yes, SureCart can integrate with WordPress plugins installed on your website. It can also integrate with 3rd party software outside of WordPress via OttoKit – a full automation engine that can control what happens after the purchase.

This means you can automatically have a series of actions happen, such as enrolling in courses, memberships, etc, and automate your whole workflow. It’s truly the secret sauce to SureCart.

Which payment gateways can I use?

SureCart currently supports Stripe, PayPal, Mollie, and Paystack. We will be working to add payment gateways for each major region. This includes Mercado Pago, RazorPay, and more.

Will SureCart slow down my website?

No, SureCart won’t slow down your website at all. Because of SureCart’s innovative approach to performance, all the tasks that would normally slow down your website are offloaded to our platform ensuring your website load speeds fly!

Is SureCart GDPR-compliant?

Yes, SureCart is fully GDPR-compliant. You can read all the specifics in our privacy policy.

What technology powers SureCart?

SureCart uses the same tech stack as Shopify, Stripe, Slack, Twitter, GitHub and other big businesses you know. That means SureCart is designed to be highly scalable and flexible, allowing it to serve thousands of customers and handle vast amounts of data every day. Our infrastructure is the same as Salesforce, Kajabi, ClickFunnels, Product Hunt, and other Fortune 500 businesses. You can be confident that SureCart will scale with ease.

Does SureCart store credit card payment details?

SureCart functions exactly like other e-commerce platforms where we store no credit card payment details in our system. In fact, the credit card details never touch our platform and are passed directly to the payment gateway in an encrypted session.

Does SureCart work with my page builder?

SureCart will work with all page builders.

Is SureCart fully translatable?

Yes, all the strings in SureCart can be translated and over time we hope to offer many translations out of the box.